Customer & professional support
Help Center
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ISO Metrik AI Assistant
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Use chat or voice for help with orders, the professional portal, devices and supplies, training, referrals, and support resources.
Privacy: Do not enter patient names, dates of birth, medical record numbers, diagnoses, passwords, payment-card information, or other PHI/sensitive credentials.
Browse help topics
What do you need help with?
Orders & Tracking
Order lookup, order status, confirmation emails, and delivery questions.
View help → 02ISO Metrik Device
Device overview, components, professional-use information, and product questions.
View device → 03Resistance Bands
Force options, Nitrile or Latex material selection, quantity, and replacement ordering.
Provider sign in → 04Provider / Clinic Account
Sign-in, professional approval, clinic access, account details, and portal support.
Open portal → 05Shopping & Returns
Checkout, shipping, delivery, damaged packages, adjustments, and return instructions.
View policy → 06Training & Certification
Provider education, certification pathways, and training-related questions.
View training → 07Clinical Information
Evidence, research status, intended professional context, and clinical resources.
View evidence → 08Technical Support
Website, account, checkout, portal, or other technical assistance.
Contact support →Quick answers
Frequently Asked Questions
These answers cover common website, ordering, and account questions. Device use should follow the applicable professional instructions and plan of care.
How can I check the status of my order?
Use the Track Order page with your order number and billing email. If the order cannot be located, contact support.
Where do I order the ISO Metrik Device or replacement bands?
Approved provider and clinic accounts can access Device & Supplies through the professional portal. Sign in through the Provider & Clinic Sign In page.
How do I choose Nitrile or Latex bands?
The Device & Supplies area lets you select a band material when ordering a resistance level. If latex sensitivity or allergy is a concern, do not select a latex product; use the material appropriate to the user and the applicable clinical or purchasing requirements.
I forgot my provider or clinic password. What should I do?
Open the Provider & Clinic Sign In page and use the password-recovery option. Protect your credentials and do not share a single login among unauthorized users.
Can I change an order after checkout?
Contact support as soon as possible. Once an order has entered processing or shipment, a change or cancellation may no longer be possible.
What should I do if a package arrives damaged?
Keep the packaging and contents, take clear photographs of the shipping damage, and contact support promptly. Do not discard the package until the issue has been reviewed.
Can I return a product without contacting ISO Metrik first?
Please contact support before sending any item back. Return, replacement, or other resolution eligibility depends on the product, order status, condition, and the instructions provided for the specific order.
Can I send patient information through the Help Center or Contact page?
No. General website, shopping, tracking, contact, and support channels are not intended for patient-identifying health information. Review the HIPAA Rules page for additional guidance.
Where can I find clinical evidence and professional training information?
Use Clinical Evidence for the current research and evidence framework, and Training & Certification for professional education and provider training.
Public shopping, tracking, contact, and general support channels are for account and order information. Do not include patient names, dates of birth, medical record numbers, identifiable patient images, diagnoses tied to an identifiable person, or other patient-identifying health information.
ISO Metrik support
Still need help?
Our support team can help with order, account, device, supply, shipping, and website questions.