Select
Choose the device or prescribed replacement-band force level and, for bands, the Nitrile or Latex material option.
Shopping, shipping & returns
Clear ordering. Trackable delivery. Support when you need it.
Use this page for general guidance about device and resistance-band orders, checkout, shipping, delivery issues, cancellations, returns, and replacement requests.
Order-specific instructions take precedence.Product-page, checkout, order-confirmation, fulfillment, or support instructions provided for a specific order control over this general guidance.
At a glance
From shopping to delivery
Checkout
Review quantities, material selection, billing, shipping, and payment information before placing the order.
Track
Keep your order number and use Track Order as fulfillment and shipment information becomes available.
Get support
Contact us first for damage, incorrect items, return questions, or another order-specific issue.
ISO Metrik Device
Device orders
Confirm the device quantity, account information, delivery address, and order total before completing checkout.
- Keep your order confirmation and order number.
- Contact support promptly if the shipping address must be changed.
- Inspect the shipping package when it arrives.
- Contact support before returning any device.
Replacement supplies
Resistance-band orders
Replacement bands are ordered by force level and material selection. Review both selections in the cart before checkout.
- Confirm the prescribed or intended force level.
- Select Nitrile or Latex material.
- Review quantity and pricing before checkout.
- Contact support if the delivered selection differs from the order confirmation.
Shipping & delivery
Know what to do before and after delivery.
Address changes
Contact ISO Metrik as soon as possible. Once an order has entered carrier transit, an address change may not be possible.
Tracking
Use Track Order with your order number and billing email. Carrier tracking may also be provided when the shipment is released.
Damaged package
Keep the packaging and contents, take clear photographs, and contact support promptly so the shipment can be reviewed.
Delivery delays
Carrier, weather, address, inventory, processing, or other circumstances can affect delivery timing. Contact support if tracking stops updating or a delivery issue is shown.
Returns, replacements & order issues
Contact us first. We will guide the next step.
Return, cancellation, replacement, or other resolution eligibility can differ based on the product, order status, product condition, and the specific facts of the order. Do not ship a product back until ISO Metrik support has provided return instructions.
01
Contact SupportProvide the order number and describe the order or shipping issue.
02
Order ReviewWe review the order and may request photographs or other non-PHI order information.
03
Receive InstructionsFollow the cancellation, return, replacement, or other resolution instructions provided for your order.
Quick answers
Shopping and return FAQs
Can I change or cancel an order after checkout?
Contact support as quickly as possible. A change or cancellation may not be available after processing, fulfillment, or shipment has begun.
How do I track my order?
Use the Track Order page and enter the order number and billing email associated with the purchase.
What if I selected the wrong band material?
Contact support immediately with the order number and the correct requested material. If the order has not entered fulfillment, a change may be possible; once processing has begun, options may be limited.
What should I do if the shipment is damaged?
Keep the package and contents, take photographs, and contact support promptly. Do not discard the shipping materials before the issue is reviewed.
Can I send a return without authorization?
No. Contact support first so the correct return instructions can be provided for the specific order.
ISO Metrik support
Have a shopping, shipping, or return question?
Contact ISO Metrik before sending anything back. We will review the order and provide the appropriate next-step instructions.