Order received
Your order is created after checkout and a confirmation is sent to the billing email.
Order support
Track your ISO Metrik Therapy order
Enter the order number and billing email used at checkout to review the available status of your WooCommerce order.
Order lookup
Find your order
Your order number appears on the order confirmation screen and in the confirmation email sent after checkout.
What to expect
From checkout to delivery
Order status changes as payment is confirmed, the order is prepared, and shipment information becomes available.
Processing
ISO Metrik reviews the order, product selections, quantities, and fulfillment requirements.
Shipment prepared
When applicable, carrier and tracking information may be added as the package enters fulfillment.
Delivery support
Contact support promptly if tracking is missing, delayed, or shows a delivery problem.
Please do not submit protected health information (PHI).
Public shopping, tracking, contact, and general support channels are for account and order information. Do not include patient names, dates of birth, medical record numbers, identifiable patient images, diagnoses tied to an identifiable person, or other patient-identifying health information.
ISO Metrik support
Can’t find an order?
Send us your order number and the account email used at checkout. We will help you determine the next step.